Return Policy

2 day returns policy, subject to terms and conditions.

Requirement for a valid procedure

  • Proof of purchase – the document handed over to you together with the product on delivery
  • Original packaging – the manufacturer packaging
  • The item must not bear any signs of physical damage
  • Any free promotional items – gifts or accessories delivered with the purchased item
  • Valid return reason

For any return request please contact our Customer Service Centre through our contacts provided in the website.

What happens once I have returned an item?

  • We will perform a careful quality check.
  • If the claim is valid we will repair or replace the product.
  • The process may take up to 7 working days from when your returned item is received.
  • If the claim is invalid the item will be sent back.
  • All courier cost will be borne by the customer.
  • We keep track of all return requests and use the data to improve our product quality and service, as well as for customer profiling. Customers with unjustified/invalid returns may be denied the right to return items, place pay-on-delivery orders or even shop in Quest Appliances in the future.